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1. Introduction

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Pilot Engineering UG (haftungsbeschränkt) ("us", "we", or "our") operates B2B services and apps (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

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2. Information Collection And Use

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We collect several different types of information for various purposes to provide and improve our Service to you.

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Types of Data Collected

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Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

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• Name
• Email address
• (Company) address

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Collection Methods

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Your Personal Data is collected via our payment processing partner, Stripe, to facilitate billing and subscription management for our Service.

Purpose of Collection

The Personal Data we collect is used exclusively for the purpose of sending invoices and other billing information related to the use of our Service.

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3. Use of Data

Pilot Engineering UG (haftungsbeschränkt) uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To monitor the usage of our Service
• To detect, prevent, and address technical issues

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4. Transfer Of Data

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Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Pilot Engineering UG (haftungsbeschränkt) will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

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5. Disclosure Of Data

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Legal Requirements

Pilot Engineering UG (haftungsbeschränkt) may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Pilot Engineering UG (haftungsbeschränkt)
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

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6. Security Of Data

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The security of your data is of paramount importance to us. While no method of transmission over the Internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your Personal Data. This includes employing a variety of security technologies and procedures designed to help protect your information from unauthorized access, use, or disclosure.

However, we acknowledge that the inherent nature of the internet cannot guarantee absolute security. As such, while we are committed to protecting your personal information, Pilot Engineering UG (haftungsbeschränkt) cannot ensure or warrant the security of any information you transmit to us or receive from our Service. Any transmission is done at your own risk.

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7. App Translation Pilot

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Service Description

The app "Translation Pilot", developed by Pilot Engineering UG (haftungsbeschränkt) for the Zendesk Marketplace, enables our customers to translate messages in the support chat and message center. This service is designed to facilitate communication between users by breaking down language barriers within the support environment.

Data Handling and Transfers

Collection and Use

For the functionality of the "Translation Pilot" app, messages inputted into the support chat are sent to DeepL for translation. It's important to note that:

• No messages are stored on our servers. All translations are processed in real-time, and we do not retain any copies of the messages sent for translation.
• The data sent to DeepL for translation purposes includes only the content necessary for the translation and does not include any personally identifiable information unless such information is contained within the message content itself.

Third-Party Data Processing

DeepL is utilized as a third-party service provider for the purpose of translating the text provided by users of the "Translation Pilot" app. We ensure that:

• DeepL has been selected for its commitment to data security and privacy protections that align with our standards and applicable laws.
• Users are aware that their data is being transferred to DeepL for translation and that such transfers are conducted securely and with the utmost regard for privacy.

User Consent

By using the "Translation Pilot" app, users consent to the transfer of their messages to DeepL for the sole purpose of translation. We encourage users to consider the privacy implications of including personally identifiable information in messages intended for translation.

8. Contact Information

For any questions or concerns regarding our privacy policy or the handling of your personal data, please contact us at:

Pilot Engineering UG (haftungsbeschränkt)

Aalesunder Straße 1, 10439 Berlin, Germany‍

privacy@pilot-engineering.dev